The Knot of Anxiety and the Circle of Influence

You can listen to me read this as an audio-blog (8 minutes).

I was musing the other day about my life as a teenager.  I was reflecting on how much calmer, more simple, and less dramatic life was then. Most importantly, I was remembering how much better I used to sleep.

I was lucky to grow up on the cusp of emerging technology, but lately, I find myself missing the old days. Back then, solid plans were made with friends on the weekend and rarely broken. If you had to break plans, it meant making a phone call to your friend’s parent’s landline in the hope that your friend would even be there to pick up. If I was expected home at 7pm, I walked through the door at 7pm. My only way to tell Mum that I would be late was to use a BT payphone, and again, she would have to be home to get the call.

If you were with your friends, you gave them your undivided attention. There wasn’t a device to pull out every 10 minutes, so these were truly personal times without distractions.

Mum then got me a pager. The most anxiety I ever felt would be when that super-cool brick of technology on my hip would buzz. It would usually mean one of two things: Mum was pranking me (she loved nothing more than to ring the operator and leave a silly message for me) or I wasn’t at the designated pickup point and she needed to tell me where she was parked. It was a one-way conversation.

Then mobile phones hit the scene. I still remember my first ever mobile, the Motorola C520. Texts were extortionately expensive, and phone calls meant you had to sell a kidney. We used them in a very different way and with far more intent than we do now. The constraint on price meant we were always conscious of our time on them.

I’m making it sound like I’m a dinosaur who’s unhappy that technology moved on, but let’s face it, I wouldn’t be doing what I love without them. I adore them and still sit in awe of this device that sits in my pocket, but I think we’re missing a crucial element.

Our social circles got blurred and we set the limited access to ourselves to “all of the time” and “everywhere”.

It’s all about access.

I’ve had a knot of anxiety in my stomach for months. Some days I even have chest pain. “It’s dull and nothing to worry about”, I tell myself. I found myself anxious to look at my phone in the morning (especially when I was in the States and the UK had been awake for 5 hours). I was anxious after long periods of time away from my phone, like when I was transatlantic flying sans internet. I was constantly worried that when I turned it back on, I would be pinged with impending doom.

I already had most notifications set to “badges only”, no banners, and no home-screen notifications, but even then seeing the numbers rise would fill me with dread. I never knew what to expect and I was anxious about how people would feel if I didn’t get back to them quick enough.

Maybe other people don’t have this problem, but I’m pretty damn sure I’m not alone.

It’s all about access.

I was giving everyone access to me, all of time. It was like having someone jumping up and down in front of me screaming “I’m here! I’m here! I’m here! Answer me! Answer me! Answer me!”.

I started putting everyone in boxes. I realised I needed to control who was where for my own sanity. My Facebook had employees of Blushbar, group members from various hobbies, work friends, and industry friends. The lines were all blurred. I would be getting messages via Facebook messenger from an employee telling me they were sick, whilst simultaneously congratulating pregnant friends and checking rehearsal schedules. Three separate patterns of thought and three separate social circles, all at once. Total lunacy.

My breaking point this month was when a friend of a friend used my personal What’s App to keep pestering me about advice on her career. Despite the fact that I had never even met her,  she had no regard for what time the messages were sent. Her messages would range from 6.30am to 1.30am.

I’ve noticed What’s App has become the go to “I want an answer and I want it now” app. It’s widely used in the UK in place of iMessage. It’s by far the most intrusive form of messaging, and in my opinion, it’s what sets it apart from iMessage. It tells the recipient if and when you’ve read their message and even lets them know it has been delivered to your phone (but hasn’t been read yet). I’ve discovered that people are using it to force a response. As the reader, I feel a sense of pressure to respond because the author of the message knows I’ve read it and I’m not responding.

I have spoken to friends who do the same with Facebook messenger. They don’t read messages because they don’t want someone to know they’ve read it until they’ve got time to respond properly.

I knew that something needed to change for me.

I asked my Blushbar employees (nicely of course) to stop using iMessage, Facebook Messenger, or What’s App to talk to me, and instead switch all communication to Slack. I removed Blushbar employees from my Facebook and my personal Twitter account.

I toyed with the idea of deleting everyone from my Facebook and starting again, but there seems to be a certain social etiquette around doing that. I decided there would be less fallout to just mute 80% of them and set up a “close friends” group who can see my new posts. As far as the rest go, I was happy to go dark. I deleted any people I didn’t speak to regularly and stopped notifications from Facebook messenger.

I then set about compartmentalising my work life. My work chatter, correspondence, and social all happens on Twitter, so it made sense for that to be the work “water-cooler”. I removed all work acquaintances from Facebook and removed all friends and acquaintances from Twitter.

I then had friends in silos that were no longer screaming at me or fighting for attention. I knew my personal social priorities on a day-to-day basis and could better handle any social anxiety that stemmed from them. I could now decide to turn notifications on or off daily, based on what was happening in my life that week/month. I knew if there was a number “4” notification on Facebook, it wasn’t going to be a work issue. If twitter was alight, it was likely to be because Sketch just had an update, or someone was expressing genuine appreciation for an online course.

The possibilities of what I could read were no longer blurred and my imagination didn’t have to run wild if I was in a situation where I couldn’t respond. In just a few days, I’m much more calm and enjoying social platforms again.

It feels like a form of social prescription and it feels good. My self diagnoses was clear: channels of specific people, limited notifications, put down the phone at 9pm where possible, set it to “emergency contacts only” on “do not disturb” and pick up a book instead.

You might be happy with everyone having access to you all of the time, but I wasn’t. It was actually making me ill.

Look at everyone that has access to you and how. Are you allowing situations or toxic people to pop up on your feed hourly? Is that healthy? Are your messages from true friends being drowned out by the majority noise?

These were all questions I started to ask myself and it helped me to make a change. You can curate and create what you see, from the moment you wake up, to the last feed you scroll at night. It took me a while to realise this. Now the question is whether or not those feeds should be the first and last thing we look at in the day, but that’s for another time.

Remember, it’s all about access.

Honest Company

I have office envy. Look at just how beautiful their office is? What a place to work every day.

A short 3 minute video about what the Honest Company have built in just a few short years. Truly inspiring.

Numi – A Calculator App for Mac

With my “salon” hat on, I have to do a lot of calculations per week. We keep track of individual stylist sales, downtime costs, product costs plus and minus VAT, you name it. Equally for You Know Who, I do a lot of USD -> GBP calculations. I stumbled upon Numi over the weekend, and it’s my new favourite app by a mile.

Currently in open beta – download it.